“Can you imagine having the reputation for the best customer service in your field, forever?”

We define ThesPos as the delivery of advanced theatre skills at the point of service.

It combines a Service Excellence Training (SET) Programme created in 1990 and now shared with over 30,000 retail and F&B 'graduates' with the skills of actors, able to share their experience and communication skills with participants.

The SET Programme is unique in that it tackles the issues of low self-esteem and self-confidence experienced by many retail staff and, in the course of a single day, creates belief in each individual that they have the capacity to succeed.

The marriage of the proven impact on confidence, job satisfaction and self-esteem delivered by the SET Programme and the casting and coaching of staff with theatre backgrounds and great communication skills, creates a body of retail staff with the will and the ability to excel at the point of service - that's the ThesPos promise.